Live Chat Email Call

Why has my withdrawal been cancelled?

ID requirements

As an age sensitive business, we need to ensure that all of our customers are 18 years or over. We complete a routine check on all customer information however in some cases we are unable to ascertain that our client is over the required age. For this reason, we will send a direct request for proof of ID. If a withdrawal is requested prior to the ID being supplied, any pending withdrawal requests will be cancelled until we have verified the account.


Source to Source Policy

In accordance with anti-money laundering regulations, all payments that are processed, must return to the source in which the funds originated. This simply means that if you deposit from one deposit mechanism, any winnings must be returned to this source. If you request a withdrawal back to an alternative payment method, this will be cancelled by our security department and the funds will be diverted back to source.

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request


Powered by Zendesk