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How do I raise a complaint?

BoyleSports treats all complaints and disputes seriously and is fully committed to ensuring that any complaints received are dealt with in a fair, open and timely manner.  

If you wish to make a complaint, you can do so via telephone ROI 1800 22 00 66, UK 0800 22 00 66 or International +35342 93 93 168, email care@boylesports.com, live chat or post to BoyleSports Customer Services (Finnabair Industrial Park, Dundalk, Co. Louth). Your complaint will be reviewed and we will endeavour to respond within 24 hours via your chosen communication method.  

Any queries/complaints which have not been resolved to Your satisfaction by Us should be submitted to:

Non-UK Registered Customers: escalate Your concerns in writing, prior to taking any other steps, to Independent Betting Adjudication Service (a UK adjudication service supported by SIS) ("IBAS"). We agree to be bound by any decision reached by the IBAS, so long as the full facts have been submitted by You and BoyleSports. Further information on how to register Your complaint can be found at www.ibas-uk.com/. IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions; but it does not deal with service related problems.

Alternatively, European customers can submit complaints through the Online dispute resolution (ODR) platform http://ec.europa.eu/odr. The platform will facilitate the resolution of the dispute, complaints submitted to the platform will be dealt with by approved alternative dispute resolution (ADR) providers.

Furthermore, You can escalate Your concerns to the Gibraltar Gambling Commissioner for his consideration. We fully co-operate with any investigations the Gibraltar Gambling commissioner may undertake and any rulings that they may choose to make will be fully adhered to. Further information on how to register Your complaint can be found at www.gibraltar.gov.gi/remotegambling.

UK Registered Customers: escalate Your concerns in writing, prior to taking any other steps, to Independent Betting Adjudication Service (a UK adjudication service supported by SIS) ("IBAS"). We agree to be bound by any decision reached by the IBAS, so long as the full facts have been submitted by You and BoyleSports. Further information on how to register Your complaint can be found at www.ibas-uk.com/ IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions; but it does not deal with service related problems.

Alternatively, You can submit Your complaint through the Online dispute resolution (ODR) platform http://ec.europa.eu/odr. The platform will facilitate the resolution of the dispute, complaints submitted to the platform will be dealt with by approved alternative dispute resolution (ADR) providers.

Furthermore, You can escalate Your concerns to the UK Gambling Supervision Commission which will deal with relevant enquiries. Further information on how to register Your complaint can be found at www.gamblingcommission.gov.uk/.

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